Frequently Asked Questions

  • For all tours, we recommend wearing a long sleeve shirt, pants, and comfortable shoes. For everyone’s safety, we do not allow any hats, beanies, GoPro head mounts, scarfs, turbans, or other headgear for any of our tours. These items pose a risk to everyone’s safety when boarding, flying, and deboarding.
  • For the Door-Off experience, you MUST wear shoes that are laced or strapped on. We highly recommend bringing a light jacket, preferably something waterproof for the cool and potentially misty breeze.
  • For the Luxury AStar tour, we highly recommend wearing black or dark colors to reduce the glare from the windows for better photos.
Children of all ages are permitted to fly on our Luxury AStar tour (with doors) as long as they are accompanied by an adult. You must provide your own DOT approved infant/child/booster seat as detailed by current transportation/vehicle restrictions, if applicable. If your child is under 35lbs they are required to wear a full infant life preserver, which we will provide. For our doors-off tour, your child must be at least 10 years of age and must be accompanied by an adult. If you would like to fly on our doors-off tour and your child is not old enough yet, we recommend asking your hotel if they offer any babysitting or daycare services.

Our weight limit in place for an individual is 250 lbs and 400 lbs for a couple. Weight limits include all clothing, shoes, and carry-on items. The reason why our weight limit is different for couples is to ensure that they can be on the same flight. The weight and balance of a helicopter are crucial to its ability to fly, so we appreciate your understanding of strictly enforcing this policy. In order to comply with FAA regulations, we will discretely weigh every passenger upon checking in.

With safety being our number one priority, we will only fly if current conditions allow for a safe and smooth flight. On top of that, if we feel the weather is such that it is not worth your time and money for a tour, we will not fly. Keep in mind that weather patterns vary from hour to hour on Kauai so we are constantly monitoring between and during tours. Each tour is unique and the exact path flown will vary depending on the weather. However, we don’t want a little rain to frighten you. Keep in mind that the fantastic waterfalls and rainbows for which Kauai is famous will become more abundant soon after rain.
You may cancel your flight with no obligations by notifying us at least 48 hours before your tour is scheduled to depart. “No-shows” and reservations canceled within the 48-hour period before the scheduled flight time are subject to full charges.
There really is no right or wrong answer to this one. It is purely a matter of opinion and perspective. Due to Kauai’s frequent weather changes, it is hard to predict exactly what you will experience on your flight. So, we ask you to simply book when is most convenient for your itinerary. We do recommend booking your tour towards the beginning of your vacation so that if the weather does not cooperate we have more opportunities to reschedule you.
Our pilots are highly skilled and will maintain the best flight path to ensure a smooth and steady ride so motion-sickness is less common than people might think. However, if you are especially prone to motion sickness, we do recommend taking a precautionary anti-motion sickness medication for ease of mind.
As we fly clockwise around the island some highlights you may see include…
  • Nawiliwili Harbor and the Menehune Fishpond
  • Kipu Kai and the Tunnel of Trees
  • Manawaiopuna Falls (Jurassic Falls) in Hanapepe Valley
  • Olokele Canyon
  • Waimea Canyon – the Grand Canyon of the Pacific
  • Na Pali’s spectacular sea cliffs and valleys
  • The North Shore beaches from Ke’e to Hanalei
  • The Beautiful Bay and Valley of Hanalei
  • Mt. Waialeale – The heart of Kauai’s ancient volcano
  • Picturesque Wailua Falls
  • and more!
Our pilots will do their best to show you all Kaua’i has to offer but we cannot guarantee all highlights since flight paths are weather dependant.

What you can bring…

  • Phone or camera (with wrist or neck strap)
  • Sunglasses
  • Windbreaker or jacket
  • Secure shoes

What you CANNOT bring…

  • Hats, beanies, or any similar headwear
  • IPads
  • Bags, backpacks, or purses
  • Any loose items
  • Selfie stick or GoPro stick longer than 12 inches
  • Magnetic Gimbals (allowed with an additional strap to secure)
  • Flip flops (or what we like to call slippers)
We do allow you to submit a seat preference at the time of booking, however, please keep in mind we CAN NOT GUARANTEE any seat requests. The seating arrangements are made based on the weight and balance of the aircraft and are extremely pertinent to providing the safest flight possible.
If you have been exposed to someone who tests positive for Covid-19 or have symptoms of Covid-19, please isolate and get tested immediately. Click here for information about testing facilities located on Kauai. For reservations more than 24 hours from the onset of symptoms or exposure, please call us immediately to cancel or reschedule your tour at no cost to you. If symptoms or exposure occur within our 24 hour cancellation period we may offer a refund or reschedule upon receiving proof of testing or positive test results within the given time period.
Book a helicopter tour at least 18 hours after finishing diving. However, a full 24 hours or more is highly recommended.